Bring your passion, energy and ability to inspire others to work everyday. The Customer Care Product Specialist is an integral part of the team that works on the front lines to deepen engagement and connection to the consumers we serve.
A commitment to consumer wellbeing, as well as, 3+ years of related experience, project management skills and the ability to identify opportunities to drive change and improve process, are required.
Point of Contact for Internal Teams on all things related to CR customer facing products
Provide 2nd Level Support for the Contact Center Agents
Improve the User Experience Work with the contact center to solicit feedback from the agents and look for areas to improve the customer experience