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Office Manager

Office Manager

Experience (Years) 

More information about this job

Position Overview

The Office Manager is a proactive leader who creates a professional and supportive environment for CR’s DC-based staff to succeed in their roles. The role is responsible for the day-to-day operations of the Washington D.C. office, including coordination of accounting, facilities management, event and guest services, internal communications, and general support of the staff. This role handles administration of all office functions for the D.C. staff, as well as serves as the liaison to Consumer Reports’ headquarters office in New York. The successful candidate will promote a customer service oriented approach with the goal of making DC staff feel valued and supported.

Qualifications Include

  • Bachelor’s degree or equivalent experience with a minimum 7 years’ experience managing an office and providing administrative, facilities, accounting and communication responsibilities.
  • Must have demonstrated success being proactive and following through on all assigned tasks.
  • Experience with managing office expenses and performing basic bookkeeping tasks required.
  • Must possess the ability to draft complicated correspondence and maintain a professional environment.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint) is required, experience with Google Suite (Docs, Sheets, Slides, Meet) is highly beneficial.

Key Responsibilities

Facilities Management:

  • Maintains clean and professional environment that reflects the world-class CR brand.
  • Works with D.C. leadership to continually evaluate and improve the function and facility of the D.C. office.
  • Ensures all D.C.-based employees have the computer equipment, training and technical support provided by CR and needed to be effective in their roles, including troubleshooting laptops, printers and phone with the NY-based helpdesk.
  • Liaises with the Facilities department and with IT to follow institutional protocols and standards, and introduce new software and other tools, and implement training.
  • Handles mail deliveries and maintains office kitchen.

Guest Services:

  • Acts as the face of the D.C. office providing a warm, professional welcome to all visitors, both external guests, including VIPs, and CR staff from other offices.
  • Supports CR staff in hosting meetings and events in the DC office, including logistical and guest service support.

Office Management & Internal Communications:

  • Handles administrative functions, including ordering all equipment and office supplies, ensuring proper operation of all equipment and computers, and maintaining time and attendance tracking for some staff.
  • Researches, negotiates, facilitates and manages relationships with all outside vendors to ensure smooth business operations (repairs, phone company, cable provider, building management).
  • Performs all bookkeeping and accounting matters for the office and coordinates with the NY-based finance department, including vendor payments, utilities rent bills, and grant programs.
  • Oversees the transmittal/delivery of all office correspondence, testimony and filings to the Hill, the Federal agencies, and the White House.
  • Keeps DC staff appraised of institutional and remote office information, including arranging regular office meetings, alerting staff to visits from colleagues and guests and taking a proactive approach in communications.
  • Coordinates orientation and onboarding for new hires, partnering with Human Resources to provide a smooth process for new staff.
  • Facilitates D.C. office participation for Town Halls and other CR meetings and events.
  • Maintains the display of CR magazines and publications in the reception area and alerts staff to the schedule and arrival of new publications.
  • Oversees temporary staff, vendors and contractor staff to ensure proper set-up, track timelines and deliverables and manage associated budget expenses.
  • Assists office administrative staff in answering calls and provides backup coverage for the assistant to two Vice Presidents.
  • Handles travel and scheduling arrangements for senior staff, as needed.
  • Performs other tasks, as required.