• Senior Consumer Experience Test Project Leader

    Experience (Years)
  • Position Overview

    The Senior Consumer Experience Test Project Leader has expertise in various research testing methodologies to help understand the consumer experience and derive actionable insight to transform the testing of products at CR.  Products might include refrigerators, laptops, TV's and more. 
    The Senior Consumer Experience Test Project Leader also ensures that testing methodologies are state-of-the-art and consumer focused for programs critical to meeting the organization's goals and objectives. 
    Please include a link to your portfolio of work in your cover letter.

    Qualifications Include

    • Consumer Experience expert with 5-10 years of experience in designing, executing, and reporting consumer experience and usability insights
    • Prefer additional background in Human Factors or Usability
      A Masters or PhD degree in a UX research-related field: interaction design, human factors, psychology, sociology, anthropology, HCI, etc.
    • Highly skilled in a range of research methods, with demonstrated experience designing and conducting different types of user-research studies, including usability studies, heuristic and expert reviews, field studies, ethnography and participatory design methods.
    • Strong oral, written and presentation communication skills; can present findings concisely and effectively. Able to drive common understanding with cross-functional work partners and senior management.
    • Ability to work as part of a cross-functional team with limited supervision
      Demonstrated ability to quickly build strong relationships within and across organizations.
    • Able to understand complex products in terms of their design and function.
      Strong technical aptitude and the ability to analyze, interpret, and communicate test results
    • Exceptional project management and data analysis skills required. Ability to negotiate and manage vendors.
    • Written and verbal skills to clearly and accurately report test methods and results as well as explain them in a way that is understandable by others who are not technically knowledgeable.
    • Ability to visualize data in unique ways, present evidence and make recommendations to development teams (i.e. PowerPoint, Keynote or other infographic tool)
      Ability to complete complex assignments requiring ingenuity, originality and resourcefulness.
    • Experience with video conferencing, online panel platforms, survey tools and presentation software, as well as hardware and software for data acquisition and interpretation.

    Key Responsibilities

    • Plans, coordinates and oversees test projects of considerable scope.
    • Implements new testing protocols and ensures proper implementation.
    • Thorough knowledge of  test methodologies, equipment and protocols
    • Ensures that test data meet established standards for accuracy, repeatability, reproducibility and dependability.
    • Designs and helps to build test equipment and develops methods to accomplish goals defined by test protocols as required.
    • Prepares preliminary test project protocols and project schedules
    • Researches new test procedures, and evaluates and recommends improvements to existing test procedures.
    • Actively participates as a member of a product testing and content team, conferring with other team members as necessary to ensure objectives for quality and timeliness are met.
    • Ensures quality of test projects and strives for continuous quality improvement by celebrating successes and reducing errors.
    • Ensures maintenance and calibration of lab equipment.
    • Ensures ratings are delivered accurately and within established deadlines.
    • Interacts with manufacturers and retailers as necessary.
    • Performs other duties of the department, but not those of a higher level


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