• Lead Quality Assurance Engineer

    Experience (Years)
  • Position Overview

    The Lead Quality Assurance Engineer is the technical role responsible for designing and developing testing solutions, and partnering with developers to troubleshoot system defects. The Lead may coach and mentor more junior technical staff.

    Qualifications Include

    • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience. 
    • 7 to 10 years of IT and business experience with at least 5 years in Quality Assurance.
    • 2 to 3 years of audit or assessment or other relevant experience.
    • Needed skills and knowledge include systems lifecycle development, project management, quality management and improvement methodologies and standards such as Total Quality Management (TQM), Six Sigma and the Software Engineering Institute – Capability Maturity Model (SEICMM).
    • Able to work in a dynamic environment and with minimal direction.
    • Experience designing, developing and maintaining automated and manual test plans and test scripts/cases, as well as reporting and tracking defects.
    • Experience in testing and validating ETL and data extraction scripts.
    • Experience validating data presented in customer facing reporting against the data source.
    • Excellent analytical and problem solving skills.
    • Extensive experience with SQL scripting and automated testing tools such as Mercury or Segue.

    Physical Demands:

    Normal physical demands associated with working in an office environment and prolonged computer usage.

    Key Responsibilities

    • Expert/lead technical role responsible for designing and developing automated testing scripts, and partnering with developers to troubleshoot system defects.
    • Provides strategic direction, guidance and integrated solutions to enterprise-wide quality engineering initiatives.
    • Works on multiple projects as a technical lead or as the subject matter expert. 
    • Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments.
    • Coaches and mentors more junior technical staff.
    • Responsible for establishing and implementing quality assurance and compliance processes for the IT organization.
    • Works closely with IT leaders to develop and implement an overall quality maturity roadmap and plan for each IT functional area. 
    • Works with development, testing and production teams to develop, publish and implement software quality assurance plans.
    • Reviews progress toward the plan regularly with IT leaders, technical teams and customers to make modifications as necessary.
    • Works with the QA Director to establish internal IT service quality control standards, policies and procedures.
    • Monitors, evaluates, manages and executes audit processes to ensure compliance.
    • Coordinates and facilitates quality assurance activities across projects with project managers.
    • Provides guidance and subject matter expertise to IT teams on QA methodologies and processes, educates them on their responsibilities/accountabilities for the purpose of achieving ontime and quality deliverables.
    • Makes recommendations and directs improvements to the software development lifecycle process.
    • Documents non-compliance to policies, process and standards and assists in their resolution.
    • Analyzes and identifies trends in IT performance metrics.
    • Designs, monitors and analyzes performance metrics program for quality improvement initiatives.
    • Conducts audits and analyzes findings to develop appropriate corrective action recommendations.
    • Provides training on established processes and policies.


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