The UX Researcher on the Consumer Insights team is responsible for supporting qualitative user research initiatives that inform critical decisions for current and future Consumer Reports digital products. S/he will work closely with cross-product teams to design and execute exploratory field studies with users. Additionally, s/he will plan, select, and conduct usability analyses in the field or using remote tools. This person will draw upon their knowledge of design principles to conduct various types of methods -- identifying key issues that are likely to arise within and across our products.
The User Experience Researcher will play a crucial role in enhancing ConsumerReports.org across all devices and mobile apps. S/he will help evaluate early stage concepts to help establish direction and assess the effectiveness of digital products as they are being developed. This person will participate in helping promote the value of UX research and thoughtful design through session observations, findings presentations, and outreach to the larger UX community. The ideal candidate is driven by the desire to be a user advocate and is passionate about gathering insights based on direct observation to create products that are intuitive, engaging, and satisfying.