• Manager, Test Technicians

    Experience (Years)
  • Position Overview

    Consumer Reports is seeking a Manager, Test Technicians to lead the day to day activities of a large staff of Technicians and Shoppers for one or more product or service categories, providing their assignments, schedules, direction and priorities in support of the Lab Operations Department.  The Manager is also responsible for the upkeep of lab instruments and equipment, as well as for the safety of equipment and personnel.

    Key Responsibilities

    • Leads the day to day activities of a large staff of Technicians and Shoppers for one or more product or service categories, providing their assignments, schedules, direction and priorities.
    • Hires, manages, motivates, and develops a staff of Technicians and Shoppers to support the objectives and goals of the Lab Operations Team.
    • Working with their manager, sets priorities and schedules for testing efforts to ensure results are delivered on schedule and that staff is working as efficiently as possible.
    • Coordinates training, performance reviews and career development of Technicians and Shoppers.
    • Works with a cross functional team to lead change in test processes and to explore and implement innovation in existing and new test procedures.
    • Ensures that team members contribute to the development and documentation of Test Procedures.
    • Ensures that team members follow test procedures and accurately record test data.
    • Ensures that the labs are equipped with the proper instrumentation and that all test equipment is calibrated.
    • Ensures that lab personnel are trained to use equipment properly and to follow lab best practices.
    • Ensures the safety of equipment and of lab personnel and laboratory cleanliness, orderliness and professionalism are of the highest caliber.
    • Assists with budgets for staffing and equipment.
    • Performs other tasks as required.

    Qualifications Include

    • BS college degree with graduate work or equivalent background with significant experience in lab operations including the supervision of lab personnel and the management of test project work, including the delegation of tests to others.
    • Strong technical aptitude and the ability to analyze, interpret, and communicate test results.
    • Able to understand complex products in terms of their design and function.
    • Proven ability to communicate clearly and concisely, verbally and in writing.
    • Excellent organizational skills and ability to meet rigid deadlines.
    • Proficiency in word processing, spreadsheet and presentation software, and hardware and software for data acquisition and interpretation.


    Key Performance Indicators

    • Consistently meets testing schedule to ensure test results are available for content production
    • Consistently achieves high satisfaction metrics for the products tested and information reported.
    • Consistently meets target ratio of products tested to the personnel managed and required to deliver test results.
    • Consistently receives positive feedback from staff.
    • Consistently manages area of responsibility within budget
    • Demonstrates constant improvement in all areas of responsibility through innovations, process improvements, higher efficiency.



    • Collaboration: Encourages participation and collaboration of teams to solve issues that will benefit the organization and its customers; fosters commitment to team projects and values the contribution of team members to the overall team’s success; actively works to mitigate conflicts and resistance.
    • Communication Skills: Demonstrates ability to speak, write and present information in a clear, concise and compelling manner that is tailored to multiple audiences, including external media and consumers.  Demonstrates strong active listening skills.
    • Consumer Focus: Is dedicated to meeting the expectations and requirements of consumers; interprets and reports on technical and other information to foster improvements in products and services; always acts with the goal of ensuring consumer trust and support; anticipates changes in the market, market innovations and consumer appetite.
    • Interpersonal Skills: Strong ability to forge solid working relationships with peers across the organization.  Desire and commitment to establish a partnering and trusting relationship with internal and external people.
    • Managing Staff: Able to hire, train, develop and motivate a staff of professionals to achieve high performance.  Harvests the potential that is deep within people.  Practices principles of performance management, goal setting and coaching consistent with effective management skills.  Promotes staff commitment to a common goal.
    • Negotiation Skills: Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and others goals, stays focused on positive outcome.
    • Planning and Organizing: Demonstrates ability to develop effective short and long-range courses of actions for meeting goals; anticipates obstacles to goal attainment and identifies necessary activities and resources to accomplish goals. Demonstrates ability to be flexible to new opportunities, to think ahead, monitor own and/or others’ progress and make adjustments when necessary.
    • Strategic Thinking and Thought Leadership: Creates and communicates a long-term vision to team and management, balancing short and long term goals, keeps own and team's work aligned with overall strategic goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.
    • Team Leadership: Anticipates and resolves conflicts, turns team diversity into an advantage, uses unique team talents, defines processes and goals, works for consensus. Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; creates a feeling of belonging in the team.
    • Time Management: Demonstrates ability to accomplish tasks by established deadlines; demonstrates discipline in using time management tools and techniques; uses time efficiently to balance competing demands and priorities.



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