Program Manager, Research - Digital Lab

Job Locations US-NY-Yonkers
Digital/Video/Social Media
Position Type
Full Time


Founded in 1936, CR has a mission to create a fair and just marketplace for all. Widely known for our rigorous research and testing of products and services, we also survey millions of consumers each year, report extensively on marketplace issues, and advocate for consumer rights and protections around safety, digital rights, financial fairness, and sustainability. CR is independent and nonprofit.



About the Consumer Reports Digital Lab


The Consumer Reports Digital Lab undertakes a range of research activities on digital consumer protection topics, from privacy to deceptive ads to biased algorithms. 


Our research activities range from quick turnaround investigations for the newsroom to complex, years-long data gathering efforts with partners. Our in-house IoT testing team conducts comparative privacy and security evaluations of connected products; our investigative reporters uncover ways that algorithms shape consumers’ experiences; and a growing contributor community is inventing new ways to identify and address emerging consumer harms. 


Whether directly informing consumers or providing companies and policymakers with insights, all of our research is focused on holding companies accountable and making the digital marketplace work better for consumers.




We are seeking a leader to manage the growing research portfolio of the Consumer Reports Digital Lab. This is a program management role for someone with a research background and a passion for digital rights. 


Reporting to the Director of the Digital Lab, you will coordinate and manage a growing set of research projects, and enable the Lab to more effectively marshal its considerable expertise and resources to create consumer impact. 


Your Role


You'll be a central figure helping turn an insight or hunch from a journalist or policy analyst into a research project that produces valid data and relevant conclusions.


You will use your knowledge and skills to help scope and prioritize research projects, liaising with the right internal and external experts. You’ll know how to reach into the public interest technology research network to find the right collaborators.


You will introduce lightweight project management routines and help us set and meet research milestones. At any given moment, you’ll be shepherding 3 - 5 research projects, pitching in directly wherever possible.


As a result of your work, we’ll optimize time spent by researchers and reporters in their respective roles, increasing CR’s capacity to interpret and communicate novel findings for general audiences.


You will also play a role in disseminating findings, and will be empowered to represent findings in conference presentations, media interviews and other channels as appropriate.


Above all, you will help build a culture and practice of effective cross-disciplinary collaboration.


What You'll Do


  • Serve as primary coordinator of the overall Digital Lab research portfolio.
  • Draw upon the talents and resources of Consumer Reports experts, affiliates, fellows and contributors to develop and execute new research projects.
  • Enable effective collaboration between CR teams and stakeholders.
  • Document and refine research plans and proposals, support scoping, resource allocation and project management.
  • Use own research skills to advise and pitch in on projects underway.
  • Contribute to strategic planning around new digital research infrastructure and special projects with partners
  • Enable transparency and tracking of the status of research projects.
  • Coordinate publication and dissemination plans across channels (, white papers, partner publications, Digital Lab website, and others).



What We Need To See


  • 5+ years in a research role, academia or a technology-driven organization
  • Knowledge and publication history in a relevant theme
  • Network and familiarity with the field of public interest tech / digital rights research
  • Generalist research skills (statistics, data collection, et etc)
  • Ideally some technical or data science experience (R, Python, knows how to use GitHub)
  • Bonus: advanced degree or experience acting as Principal Investigator on a grant-funded research project


What We'd Love To See

  • You’re a master collaborator. You know how to harness collective intelligence, and how to create spaces and structures that enable effective collaboration. 


    You’re super organized. You know how to make a project plan and how to keep teams on task.


    You know that the only way to keep up with the speed and scale of a fast-changing digital marketplace is by staying humble and learning from other researchers.


    You take pride in being part of a team that shows its work and contributes code, methods, and data back to the research commons.



Consumer Reports is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decision without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.


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