Founded in 1936, CR has a mission to create a fair and just marketplace for all. Widely known for our rigorous research and testing of products and services, we also survey millions of consumers each year, report extensively on marketplace issues, and advocate for consumer rights and protections around safety, digital rights, financial fairness, and sustainability. CR is independent and nonprofit.
The Senior UX Researcher, Customer Experience will be responsible for iterating Voice of the Consumer (VOC/CX) and UX research.You will work with multiple sources to gauge customer's feedback about their experiences and expectations for CR’s products and services. This feedback will be used to provide consumers with CR’s best in class services and products.
At CR, you will be part of a team that creates new, exciting experiences for the next generation of members. The goal is to see significant results, like higher conversion rates, satisfaction and longer time spent on the site.
This is an exciting opportunity to help shape the future of Consumer Reports for the next generation of consumers.
This position requires you to be fully vaccinated prior to your start date.